Install the official application

Find Caremily on Google Play and check the application identity before installing. Use your existing sign-in method and account rather than creating a second account simply because the phone is new. A separate account can make existing membership and task ownership harder to recognize.

Check the workspace before adding anything

After signing in, confirm that the expected cared-for person or organization is selected. Review a familiar task or contact before creating a new care circle. If the expected workspace is missing, check the account used instead of duplicating the family’s plan immediately.

Treat subscription restoration separately

A Family Plus subscription belongs to one care circle, and a Teams subscription to one organization. Restoring purchases keeps the original workspace; it does not transfer paid access to a newly created circle. Use the original Caremily account and the appropriate Google Play account for purchase restoration.

Review the old device

Before giving away the old phone, sign out and handle device accounts and external document copies appropriately. Do not post account passwords or purchase tokens in shared handovers. The family can continue using the same workspace while your physical device changes.